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TO5102 Tourism and Hospitality Operations Assessment Overview 2025/26 | JCU Assessment overview for TO5102 Tourism and Hospitality

TO5102 Tourism and Hospitality Operations Assessment Overview 2025/26 | JCU

Assessment overview for TO5102 Tourism and Hospitality Operations

Assessment 1

Assessment title

Business Proposal

Aligned subject learning outcomes

·         understand the contemporary management issues and challenges that confront tourism and hospitality operators

·         develop and evaluate strategies for managing the processes and performance of tourism and hospitality operations

·         develop an understanding of management and leadership skills and qualities that are central to tourism and hospitality operations

·         understand the notion of the knowledge economy and its implications for tourism and hospitality

·         analyse the impact of competitors, customers and environmental factors on the success of tourism and hospitality operations

Weighting and due date

20%

Report Due Week 4, Sunday, 5:00 pm Slides Due Week 4, Monday, 5:00 pm

Presentations in class, Week 4, Wednesday, 1:00 pm

Individual or Group

Group C Individual

Word or time limit

8-10 pages written proposal and 5 minutes per student presentation

Requirements for successful completion of this assessment item

Students need to achieve an overall percentage of 50% or more across all assessment tasks; therefore, a student may not need to pass this assessment task to pass this subject.

Generative AI use

Generative AI tools are restricted in this assessment item

In this assessment, you can use Generative Artificial Intelligence (GenAI) to insert images and grammar check only. Any use of generative AI must be appropriately acknowledged and include a

Assessment 1: Description

This assessment aims to evaluate the ability to work as a group to develop a proposal for a new or existing tourism/hospitality business. The business proposal is the first part of the Business Operations assignment.

Working in Teams: The ability to “lead, manage and contribute effectively to teams” is a key JCU Graduate skill and an important skill sought by employers. Working in teams, under proper conditions, encourages peer learning and peer support. Sometimes members of a team will not contribute equally to the task, resulting in some students carrying the full load or the team’s effort. Should you have a conflict in your team, it is important to advise the lecturer as soon as possible. The lecturer will retain the right (after hearing claims from students) to decide when a group should be disbanded. In exceptional circumstances, individual assessment options are available to students only after a concerted effort has been made to work with other team members.

Instructions:

  • Task: The business proposal will be completed in groups of 4 students. It includes three pieces of work, each with different weightings.
  • The first task is a written ‘Business Proposal’ which needs to be submitted on LearnJCU. The proposal must be 8-10 pages in length and should contain the information required for Part 1 of the Operations Manual. A business proposal template will be provided in class. Only files in .doc or docx format will be marked. Pages or other format files will not be accepted/marked.
  • The second and third tasks are related. The presentation slides, which should represent group effort, and the individual presentation are of equal weighting. The presentation must be 5 minutes per student in length. The presentation should summarise the main points from the written proposal.
  • The presentation slides should be uploaded on LearnJCU 24 hours before the presentation date. A dropbox will be made available. Only files in .ppt or .pptx format will be marked. KeyNote or other format files will not be accepted/marked.
  • The proposal allows you to gather feedback from the class and the lecturer about your business concept. This feedback can be used to improve

Submission:

Submit your assessment task to the Assessment Drop Box on the LearnJCU subject site.

Assessment 1: Rubric Marking Criteria

Business Proposal: Presentation (10%)

 

Criteria

High distinction 85  100%

 

Distinction 75  84%

 

Credit 65  74%

 

Pass 50  64%

Unsatisfactory 0- 4G%

 

Grade

 

 

STYLE s

STRUCTURE CLO 5 /CLO 1/ CLO 2/ CLO 6/ CLO 4/SLO 1/ SLO 2/ SLO 5

 

 

Weight: 10%

 

Ideas are clearly

organised, developed, C supported to achieve a clear purpose. Smooth transitions are used between ideasand speakers. The presenter used techniques to keep the audience engaged. The material is well balanced

 

Ideas are mostly organised, developed,

C supported to achieve a clear purpose. The

presenter used some techniques to keep

the audience engaged. The material is mostly well balanced

 

Ideas are somewhat organised, developed,

C supported to achieve a clear purpose. The

presenter used few techniques to keep

the audience engaged. The material is well balanced

Ideasare sufficiently developed; the main purpose is stated.

Transitions may be needed. The presenter made an attempt to keep the audience engaged.

Too much coverage of some content areas at the expense of other areas.

Ideas are not focused or developed; the main purpose is not clear. Transitions may be needed. The presenter was not able to keep the

audience engaged. Too much coverage of some content areas at the expense of other areas.

 

 

CONTENT

CLO 5/ CLO 1/ CLO 2/ CLO 6/ CLO 4/SLO 1/ SLO 2/ SLO 5

Weight: 30%

The presentation providesan excellent

summary of content of the proposal. Content throughout the presentation is accurate C relevant  no factual errors. The information

is presented clearly and

The presentation provides a very good

summary of content of the proposal. Content throughout the presentation is

accurate C relevant  no factual errors. The information is

The presentation providesa good

summary of content of the proposal. Content throughout the presentation is mostly accurate C relevant.

The information is presented is mostly

Content is sufficiently relevant. Information is explained

sufficiently. Presentation shows some attempt at original thought. The conclusion is

sufficient.

Content is typically confusing, irrelevant or contains more than one error. Information is not explained clearly; and / or there is too much detail or too little detail.

Presentation shows

 

 

concisely. Presentation shows considerable originality and inventiveness. A satisfying conclusion leaves the audience with a sense of closure.

presented clearly. Presentation shows considerable

originality. A satisfying conclusion leaves the audience with a sense of closure

clear. Presentation shows moderate

originality. A satisfying conclusion.

 

very little attempt at original thought.

The conclusion is abrupt or limited.

 

 

 

VISUAL AIDS

CLO 5 /CLO 1/ CLO 2/ CLO 6/ CLO 4/SLO 1/ SLO 2/ SLO 5

 

 

 

 

Weight: 35%

Font formats are carefully planned to

enhance readability and content. Slide

background doesnot detract from text or

other graphics. Graphics are attractive (size,

colour) C support the content of the presentation. Slide content is relevant,

concise and appropriate.

 

Font formats are adequately planned to enhance readability and content. Slide background does not detract from text or other graphics.

Graphics (size, colour) support the content of the presentation.

Slide content is relevant, concise and appropriate.

 

Font formats are mostly planned to

enhance readability and content. Slide background does not detract from text or other graphics.

Graphics (size, colour) are mostly supporting the content of the presentation. Slide content is relevant.

 

 

Font formatting is acceptable.

Background mostly doesn’t clashes with other content on

slide. Few graphics detract from the content of the presentation. Content matches to verbal presentation.

Font formatting makes it very difficult to read the material.

Background makes it difficult to read text or clashes with other content on slide.

Graphicsdetract from the content of the presentation. Content is superfluous,

verbose or not well matched to verbal presentation.

 

 

 

 

 

 

 

PRESENTATION SKILLS CLO 5/CLO 1/ CLO 2/ CLO 6/ CLO 4/SLO 1/ SLO 2/ SLO 5

 

 

Weight: 15%

 

The delivery is natural and confident  good volume, pace and rhythm etc. Clear articulation and

pronunciation of words. Limited filler words (“ums”) are used.

Language choices are vivid and precise. Used natural, appropriate gesturesand comfortable and relaxed body language. Friendly, confident eye contact and occasional glances at notes. Clothing and appearance show an awareness of professional norms.

 

The delivery is mostly natural and confident

 good volume, pace and rhythm etc. Clear articulation and

pronunciation of words. Limited filler words (“ums”) are used. Language

choices are precise. Used natural, appropriate gestures and comfortable and relaxed body language. Friendly, confident eye contact and occasional

glances at notes. Professional attire is maintained

 

 

The delivery is good in terms of volume, pace and rhythm etc.

Mostly clear articulation and

pronunciation of words. Limited filler words (“ums”) are used. Language

choices are mainly precise. Used mostly appropriate gestures and comfortable body language. Friendly and confident eye contact. Professional attire is maintained

 

 

 

Voice modulation is acceptable.

Articulation and

pronunciation tend to be sloppy in some areas. Filler words (“ums,”) are used

sometimes. Language choicesare appropriate. Some gestures repetitive due to nervousness. Moderate eye contact and dependence on notes. Professional attire is maintained

Slow, monotonous voice or fast, garbled speech. Articulation and pronunciation tend to be sloppy.

Filler words (“ums,”) are used excessively. Language is limited, peppered with slang or jargon, too complex, or too dull. Gestures and movements may

be jerky or excessive; nervous gestures apparent. Didn’t look at audience at all, over dependence on notes. Clothing

choices may also convey disrespect for the audience.

 

Total

/100

Business Proposal: Written Report (10%)

 

Criteria

High distinction 85  100%

 

Distinction 75  84%

 

Credit 65  74%

 

Pass 50  64%

 

Unsatisfactory 0-4G%

 

Grade

CONTENT CLO 5/CLO 1/ CLO 2/ CLO 6/ CLO 4/SLO

1/ SLO2/ SLO 5

 

Weight: 40%

Contents page provides an accurate reflection of structure and pagination.

Comprehensive description of business, clearly articulates what the business is about. Location is well described and justified. Profile(s) of target markets well developed and backed up with research. Evaluation of competitors shows evidence of critical evaluation and thought. Justification for management team well thought out and skills/experience clearly matched with needs of business. Overall, relevant C up-to-date content that goes

beyond the obvious or predictable.

Contents page provides an accurate reflection of structure and pagination. Description of business, clearly articulates what the business is about.

Location is described and justified. Profile(s) of target markets developed and backed up with research.

Evaluation of competitors shows evidence of critical evaluation and thought. Justification for management team well thought out and skills

/experience clearly matched with needs of business. Overall, relevant content that goes beyond the obvious or

predictable

Contents page provides a reflection of structure and pagination.

Description of business, mostly articulates what the business is about.

Location is justified. Profile(s) of target markets developed and backed up with research. Evaluation of competitors shows evidence of evaluation and thought.

Justification for management team thought out and skills/experience matched with needs of business. Overall, relevant C up-to-date content

Contents page provides a reflection of structure and pagination.

Description of business roughly indicates what the business is about. Location is merely stated. Profile(s) of target markets identified. Evaluation of competitors shows evidence of thought. Justification for management team and skills/experience matched with needs of business. Overall, relevant content

Contents page has pagination errors and missing information. Businessdescription is too brief, poorly developed or missing important information. Location choice poorly described and not backed up with justification.

Profiles of target markets lacking in detail, not well developed or not pragmatic. Analysis of competitors is superficial.

Managerial needsand experience lacking analytical insight.

Content is dated, limited or unclear, with irrelevant information

 

CREATIVITY CLO 5 /CLO 1/ CLO 2/ CLO 6/ CLO 4/SLO 1/ SLO

2/ SLO 5

Weight: 10%

Proposal shows considerable originality, inventiveness and novel solutions. Proposal analyses the hospitality and tourism business context and transforms into a superior idea, service/product or format

Proposal shows originality and some novel solutions.

Proposal analyses the hospitality and tourism business context and transforms into a great idea, service/product or format

Proposal shows originality and few solutions. Proposal analyses the hospitality and tourism business context and transforms into a good idea, service/product or format

Proposal shows few solutions. Proposal analyses the hospitality and tourism business context and transforms into a acceptable idea, service/product or

format

Proposal showsvery little attempt at original thought.

Fails to apply creative and innovative thinking in this tourism C hospitality business context

 

ORGANISATI ON

CLO 5 /CLO 1/ CLO 2/ CLO 6/ CLO 4/SLO

1/ SLO 2/ SLO

5

Weight: 15%

Headings and titles are accurate and follow numbering conventions Structure and sequence of ideas is logical and effective. Labelling of tables and figures is consistent and follows conventions.

Appendices are appropriate and complete and are

referred to in the text

Headings and titles follow numbering conventions. Structure and sequence of ideas is logical and effective.

Labelling of tables and figures is consistent and follows conventions.

Appendices are complete and referred to in the text

Headings and titles mostly follow numbering conventions. Structure and sequence of ideas is effective.

Labelling of tables and figures is mostly consistent and follows conventions.

Appendices are referred to in the text

Headings and titles are numbered in an acceptable way.

Structure and sequence of ideas is effective. Labelling of tables and figures is acceptable.

Appendices are included.

Headings do not reflect content or do not follow numbering conventions. There is no identifiable internal structure or sequence. Labelling of tables and figures contains errors or do not follow conventions.

Appendices are not needed, are not referred to

or are missing

 

WRITING SKILLS

CLO 5 /CLO 1/ CLO 2/ CLO 6/ CLO 4/SLO

1/ SLO 2/ SLO

5

Weight: 15%

The report demonstrates a very good grasp of standard writing conventions (i.e. spelling, punctuation, grammar). Words are specific and accurate. It is easy to understand just what the author means. Sentences and paragraphs are well

constructed, with

The report demonstrates a good grasp of standard writing conventions (i.e. spelling, punctuation, grammar). Words are precise and accurate. It is easy to understand just what the author means. Sentences and paragraphs are properly

constructed, with

The report demonstrates a fair grasp of standard writing conventions (i.e. spelling, punctuation, grammar). Words are fairly accurate. Mostly easy to understand just what the author means. Sentences and paragraphs are constructed, with

natural flow/rhythm, and

The report demonstrates an acceptable standard writing conventions (i.e. spelling, punctuation, grammar). Words are accurate with only few errors. Acceptable understanding of what the author means.

Sentences and

Errors in spelling, punctuation, capitalization, and grammar are distracting and make the text difficult to read. Poor word choice and/or spelling errors that distract from the content.

Sentences and

paragraphs are

 

 

Criteria

High distinction 85  100%

 

Distinction 75  84%

 

Credit 65  74%

 

Pass 50  64%

 

Unsatisfactory 0-4G%

 

Grade

 

natural flow/rhythm, and expressive, varied structure.

flow/rhythm, and expressive, varied structure

expressive, varied structure

paragraphsare constructed, with acceptable flow/rhythm.

choppy, incomplete, rambling or awkward.

 

REFERENCIN G

CLO 5 /CLO 1/ CLO 2/ CLO 6/ CLO 4/SLO

1/ SLO 2/ SLO

5

Weight: 10%

APA conventions are diligently followed when citing sources in text.

The reference list is presented alphabetically, using correct APA syntax

APA conventions are followed when citing sources in text. The reference list is presented alphabetically, using correct APA syntax

APA conventions mostly followed when citing sources in text. The reference list is presented alphabetically, using correct APA syntax

APA conventions are mostly followed when citing sources in text except in few citations. The reference list is presented alphabetically

Sources not identified in text or are not presented using APA style The reference list is incomplete, references are poorly constructed or are not sorted alphabetically

 

PRESENTATIO N SKILLS CLO 5 /CLO

1/ CLO 2/ CLO

6/ CLO 4/SLO

1/ SLO 2/ SLO

5

Weight: 10%

Title page is attractive and the proposal is professionally presented. Appropriate use of fonts and line spacing. The length is within the parameters established for the task. Pagination is correct

Title page is good and the proposal is professionally presented. Good use of fonts and line spacing. The length is within the parametersestablished for the task. Pagination is correct

Title page is appropriate and the proposal is professionally presented. Mostly suitable use of fonts and line spacing. The length is monthly within the parameters established for the task. Pagination is correct

Title page and the proposal          is

acceptable. Acceptable   use of fonts and line spacing. Acceptable length and pagination.

Title page is dull and uninspiring, the presentation is not of an acceptable business standard Poor choice in font style / size and line spacing are a major distraction. The proposal is too

short or too long. Page numbering incorrect or page numbers

missing

TO5102 Tourism and Hospitality Operations Assessment Overview 2025/26 | JCU Assessment overview for TO5102 Tourism and Hospitality
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