You are required to conduct primary research by interviewing a relevant employee from a company of your choice within the service industry. The interview can be conducted either face-to-face or online.
BM4364 Customer Experience Assignment: Evaluating CX Practices Through Employee Insights in the Service Industry Section 1 Assignment Outline This assignment constitutes 30% of the overall assessment for the learning unit, BM4364 Customer Experience Management and Design. The assignment covers topics on Leadership and culture, driving a customer-focused organisation; Connected employees deliver great customer experiences, and […]