Read the case study “Repairing Customer Satisfaction.” Download “Repairing Customer Satisfaction.”Select the role (VP-Quality, VP-Production, or VP-Customer Relations) you will assume to complete the course activities and assignments.
You will be using the “Repairing Customer Satisfaction” Download “Repairing Customer Satisfaction”case study for all of the assignments in this course. To complete the first assignment, you will need to read the case study to develop the first progress report on your findings for the CEO. You will access the case study via the link provided and […]