DNP 7520 Creating and Resolving Conflict in Healthcare Setting

Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude. – William James                                                                             

Purpose

 The purpose of this assignment is to prepare the DNP-student to critically appraise and address complexes issues in healthcare from a collaborative approach perspective. This assignment will help students explore various strategies to improve collaborative partnerships.

 

Course Outcomes

 

This assignment provides documentation of student ability to meet the following course outcomes.

By the end of this course the student will be able to:

*

    Examine selected quality improvement and professional practice models that serve to support patient safety and advanced nursing practice. (EOPSLO’s I, II, III, V, VII)

*

    Distinguish the impact of complexity, chaos, change, and innovation theory on the future of advanced nursing practice. (EOPSLO’s I, II, III, VI)

*

    Examine selected quality improvement and professional practice models that serve to support patient safety and advanced nursing practice. (EOPSLO’s I, II, III, V, VII) 

*

    Examining the Full Range Model of Leadership (EOPSLO’s I, III)

*

    Define conflict and recognize potential conflict situations. (EOPSLO’s II, III, V, VII)                

*

     Complete an assessment of their own conflict style and recognize the conflict styles of others (EOPSLO’s II, III, V, VII)                

*

    Understanding how communication and group dynamics affect conflict (EOPSLO’s  II, III, V, VII)                

*

    Identify and work through various reactions to conflict (EOPSLO’s  II, III, V, VII)                

*

    Explain how conflict can be productive (EOPSLO’s II, III, V, VII)                

*

    Apply conflict resolution techniques (EOPSLO’s II, III, V, VI)        

 

 

       

Program Outcomes

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    I-Integrate Scientific Underpinnings into Practice

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    II-Develop Organizational and Systems Leadership for Quality Improvement and Systems Thinking

*

    III-Apply Clinical Scholarship and Analytical Methods for Evidence-Based Practice

*

    V-Influence Health Care Policy for Advocacy in Health Care

*

    VI-Employ Interprofessional Collaboration for Improving Patient and Population Health Outcomes

*

    VII-Synthesize Clinical Prevention and Population Health concepts for Improving the Nation’s Health

*

    VIII-Demonstrate advanced levels of clinical judgment, systems thinking, and accountability in designing, delivering, and evaluating evidence-based care to improve patient outcome

 

Leadership Role-Specific Competencies

*

    Demonstrate effective communication and relationship building:

–      Through the production of written materials 

–      Through collaborative relationships with DNP stakeholders 

–      Through engagement of stakeholders

*

    Demonstrate knowledge of the healthcare environment

–      Demonstrating current knowledge of patient care delivery systems across the continuum

–      Articulating the organization’s performance improvement program and goals

*

    Demonstrate Leadership Skills

–      Demonstrating applied critical analysis to organizational issues after a review of the evidence

*

    Demonstrate Professionalism

–      Seeking input and mentorship from other in career planning and development

*

    Develop business skills through financial management

–      Create the operational objectives, goals and specific strategies required to achieve the strategic outcome

 

Due Date: Submit to the Moodle by Saturday of the end Week 3 at 11:59 p.m. ET.

Points: This assignment is worth a total of 100 points.

Requirements

 

à   To complete this application, you will need to access to the Miami Regional University virtual library database. following databases: CINAHL Complete Database, MEDLINE Complete Database, LIRN, and so forth. Our Librarian is available to help on campus from Monday to Friday 7:30 am to 9:00 pm & Saturday 8:00 am to 3:00 pm. Furthermore, please read the proposed articles in the week #3 Moodle to help you select a model change should you need idea. Feel free to use the APA template provided for this assignment in Moodle week #3. Should you have any questions, feel free to reach out to your professor, DNP mentor, or to post your question in the Q/A forum on Moodle. We are here to help. J

 

à   This assignment is worth 100 points and will be graded on the required components as summarized in the directions and grading criteria/rubric. This assignment will be graded on quality of information, use of citations, use of Standard English grammar, sentence structure, and overall organization based on the required components as summarized in the directions and grading criteria and rubric.

 

à   APA format and effective writing is required for the paper. Use your APA manual or Purdue Owl to check and correct your formatting. Use Grammarly, Tutor Source, and the grammar and spelling check on your Word Processor and criteria for effective writing to assure that your paper well written.   

à   Create your manuscript using the version of Microsoft Word. You can tell that the document is saved as a MS Word document because it will end in “.docx”.

à   Follow the directions and grading criteria closely. Any questions about this paper may be posted under the Q & A Forum.

à   The length of the project report is to be no fewer than four and no greater than six pages, excluding the title page and reference pages.

à   This paper will be submitted through Turnitin, a Turnitin similarity score of 20% or less is expected.

à   A minimum of 6 current scholarly references that are 5 years old or less.

à   The textbook required for this course may be used as a reference for this assignment but does not count towards the required minimum number of scholarly references.

 

Preparing the Project Report

 

The following are best practices for preparing this project report.

 

a)      Select a complex issue in healthcare of your choice and search the literature for statistics to elaborate on the impact of this issue in healthcare.

b)     When reflecting on the issue of your choice, think of which healthcare professionals would need to be part of the team to make a positive change.

c)      When reflecting on the team needed, reflect on how each team member point-of-view/concerns could be different from your point-of-view/concerns. For example, a chief financial officer would be finance driven as supposed to a nursing supervisor who may be more concern about day-to-day impact of the change.

d)     When reflecting on the possible different team concerns in tackling the issue, think of strategies that could be used to help improve team synergy and collaboration.

e)      Reflect on how a patient-centered care approach when using such collaboration can help a DNP-prepared nurse lead in nursing and in healthcare.

 

Directions and Grading Criteria

Category

Points

%

Description

Introduction of a
complex issue in healthcare the student is interested in tackling.
Explanations provided on the significance of the issue via statistics, impact
on the patients’ life, and explanations on possible outcomes if no action is
taken on this complex issue.

7

7

When introducing the purpose of the paper,
the student provide a clear explanation of the issue selected, the
significance of the problem, elaborate on statistics and the impact of the
issue on healthcare. The student explain why there is an urgency in
addressing the issue by briefly elaborating on possible complications susceptible
to arise by the lack of action towards the issue.

 

Description of a
possible interprofessional team needed to make a meaningful
change/improvement in healthcare.

15

15

When describing a possible
interprofessional team the DNP-Student will need to interact with to make a
meaningful change/improvement in healthcare, the student provides realistic examples.
Description of the role of the team member provided in regard with the
selected issue to make a meaningful change improvement in healthcare.

 

Description of possible
different points-of-views/concerns each professional can approach the issue
based on the focus of the professional scope and anticipatory ways a DNP
leader can help overcome resistance to collaboration.

15

15

When describing the possible
different point-of-views/concerns each professional can approach the issue
based on the focus of the professional scope, the student provide realistic
example and provide a sample of anticipatory ways a DNP leader can help
overcome resistance to collaboration.

Description
of possible strategies a DNP-leader could use to improve synergy and yield a
positive collaborative approach.

 

15

15

Describe a possible leadership style
appropriate to use when leading change within an organization. The student
describes strategies he/she would use to help create synergy and yield a
collaborative approach. The student reflects on his/her strengths and
weaknesses as a leader and as an effective communicator.

Description of how
a patient-centered approach could be implemented while utilizing relationship
based approach to lead and influence the nursing practice and healthcare.

15

15

When describing how a patient-centered approach could be
implemented while utilizing a relationship-based approach, the student
reflects on the meaningfulness of using such a method to lead and influence
in the nursing practice and healthcare.

Conclusion

7

7

Provide a summary of the main point of the
content of your paper.

Clarity of writing

6

6

Use of standard
English grammar and sentence structure; no spelling errors or typographical
errors; organized around the required components using appropriate headers.

APA format

10

10

All information
taken from another source (even if summarized) appropriately cited in the
report (including citation of interview) and listed in references using APA
(6th ed.) format

1.    Document setup

2.    Title and
reference pages

3.    Citations in the
text and references

Use of a minimum
of six current scholarly references.

10

10

The student use a minimum of six scholarly articles for the
assignment.

Total:

100

 =SUM(ABOVE) 100

A
quality report will meet or exceed all of the above requirements.

 

 

Grading Rubric

Assignment Criteria

Meets Criteria

Partially Meets Criteria

Does Not Meet Criteria

Introduction

(7 points)

Excellent introduction of a complex
issue in healthcare the student is interested in tackling. Excellent explanations
provided on the significance of the issue via statistics, impact on the patients’
life
, and explanations on
possible outcomes if no action is taken on this complex issue provided.

6-7
points

Basic introduction of a complex issue in
healthcare the student is interested in tackling. Basic explanations provided
on the significance of the issue via statistics, impact on the patients’
life
, and explanations on
possible outcomes if no action is taken on this complex issue provided.

3–5
points

Little or very general introduction of the assignment and
purpose. Introduction not well developed.

0–2
points

Description of a possible interprofessional
team needed to make a meaningful change/improvement in healthcare.

(15 points)

Excellent description a possible
interprofessional team needed to make a meaningful change/improvement in
healthcare, the student provides realistic examples. Excellent description of
the role of the team member provided in regard with the selected issue to
make a meaningful change improvement in healthcare.

10–15 points

Basic description a possible
interprofessional team needed to make a meaningful change/improvement in
healthcare, the student provides realistic examples. Basic description of the
role of the team member provided in regard with the selected issue to make a
meaningful change improvement in healthcare.

5–9 points

Little or very general description
of  a possible interprofessional team
needed to make a meaningful change/improvement in healthcare, the student
provides realistic examples. Little to no description of the role of the team
member provided in regard with the selected issue to make a meaningful change
improvement in healthcare.

0–4 points

Description of possible different point-of-views/concerns
each professional can approach the issue based on the focus of the
professional scope and anticipatory ways a DNP leader can help overcome
resistance to collaboration.

(15 points)

Excellent description of the
possible different point-of-views/concerns each professional can approach the
issue based on the focus of the professional scope. The student provide
excellent realistic examples, and provide a sample of anticipatory ways a DNP
leader can help overcome resistance to collaboration. Excellent inclusion DNP essentials and Role Specific Competencies explored
with this assignment.

10–15 points

Basic description of the possible
different point-of-views/concerns each professional can approach the issue
based on the focus of the professional scope. The student provide basic
realistic examples, and provide a sample of anticipatory ways a DNP leader
can help overcome resistance to collaboration. Excellent inclusion DNP essentials and Role Specific Competencies explored
with this assignment.

5–9 points

Student provides little to very
general description of the possible different point-of-views/concerns each
professional can approach the issue based on the focus of the professional
scope. The student provide little to no realistic examples, and provide no
sample of anticipatory ways a DNP leader can help overcome resistance to
collaboration. Provided a list of the
DNP essentials and Role Specific Competencies explored with this assignment.

0–4 points

Description of possible strategies a
DNP-leader could use to improve synergy and yield a positive collaborative
approach
.

 (15 points)

Excellent description of a possible
leadership style appropriate to use when leading change within an
organization. The student provides an excellent description of strategies
he/she would use to help create synergy and yield a collaborative approach.
The student provides an excellent reflection on his/her strengths and
weaknesses as a leader and as an effective communicator.

10–15 points

Basic description of a possible leadership style
appropriate to use when leading change within an organization. The student provides
a basic description of strategies he/she would use to help create synergy and
yield a collaborative approach. The student provides a basic reflection on
his/her strengths and weaknesses as a leader and as an effective
communicator.

5–9 points

Little or very general description of a possible
leadership style appropriate to use when leading change within an
organization. The student provides an little to no description of strategies
he/she would use to help create synergy and yield a collaborative approach.
The student does not reflect on his/her strengths and weaknesses as a leader
and as an effective communicator.

0–4 points

Description
of how a patient-centered approach could be implemented while utilizing
relationship based approach and  to
lead and influence the nursing practice.

(15 points)

Excellent description of
how a patient-centered approach could be implemented while utilizing a
relationship-based approach. The student provides an excellent reflection on
the meaningfulness of using such a method to lead and influence in the
nursing practice and healthcare.

10–15 points

Basic description of how a
patient-centered approach could be implemented while utilizing a
relationship-based approach. The student provides a basic reflection on the
meaningfulness of using such a method to lead and influence in the nursing
practice and healthcare.

5–9 points

Little to very general description
provided on how a patient-centered approach could be implemented while
utilizing a relationship-based approach. The student provides little to no
reflection on the meaningfulness of using such a method to lead and influence
in the nursing practice and healthcare.

0–4 points

Conclusion

(7 points)

Provide an excellent summary of the
main point of the content of the paper.

6–7
points

Provide a basic summary of the main point of the
content of the paper.

4–5
points

Provide little summary of the main point of the
content of the paper.

0-3
points

Clarity of writing

(6 points)

Excellent use of standard English showing original thought; no
spelling or grammar errors; well organized with proper flow of meaning

5–6
points

Some evidence of own expression and competent use of language;
no more than three spelling or grammar errors; well organized thoughts and
concepts

3–4
points

Language needs development; four or more spelling and/or grammar
errors; poorly organized thoughts and concepts

0–2
points

APA format

(10 points)

APA format is correct with no more than 1–2 minor errors

8–10
points

Three to five errors in APA format
and/or 1–2 citations missing.

3–7
points

APA formatting contains multiple
errors and/or several citations missing

0–2
points

Use of a minimum of six current
scholarly references.

(10 points)

Use of a minimum of six current scholarly references.

8–10
points

Use of a minimum of three to five current scholarly references.

3–7
points

Use none to two scholarly
references; or use of outdated scholarly references.

0–2
points

Total Points Possible =   __100 points