Scenario: One of your managerial roles is to handle customer complaints. You received a complaint from Mr. Jones via email. He received his package 15 days after the promis
Scenario: One of your managerial roles is to handle customer complaints. You received a complaint from Mr. Jones via email. He received his package 15 days after the promised delivery date. In no more than 60 words, compose an email response to Mr. Jones covering the following elements: your company’s stance on customer service, empathy for […]